LUXE

General Cancellation Policy: If you must cancel or reschedule an appointment, 24-hour advanced notice is required for basic hair cuts/styling and 48-hours notice for color or larger processes which shall result in no penalty to the client. Should you cancel or miss an appointment with notification less than 24 hours for cuts/styling and less than 48 hours for color or larger processes, this will result in the client being charged for the full fee of the missed appointment. Cancellations may be communicated by phone call or text. Note* Extenuating circumstances that resulted in a necessary cancellation shall be reviewed on a case-by-case basis by the business owner. The business owner retains the right to collect the full price of the appointment if they disagree with the extenuating circumstance. For appointments where services shall exceed $100 (i.e. colors, larger processes): Clients that cancel with less than the required notice two (2) times in a calendar year, the client shall be responsible for a non-refundable $100 deposit on all appointments payable at time of booking. If a client is required to pay a deposit and cancels outside the notice requirements in the cancellation policy, the client shall be charged for the full appointment AND the $100 deposit will be forfeit. If the client is required to pay a deposit and does not cancel, the $100 deposit will be applied to the final bill for services of desired process.